Whether your customers are desperate to get their noses in the latest blockbuster at a bargain price or specialist readers paying a premium for specialist books, we have the knowledge and expertise to save you time and money.
And while we take care of the delivery needs of your customers, you have more time to spend on being a book publisher and selling books.
Plus, our effective software systems and the deals we have with Royal Mail and DHL will make your business as competitive as it can possibly be. This is especially important if you’re passing on P&P costs.
We can store your entire book catalogue, take orders and payments online or by phone, pick, pack and post. We can also source the packaging and create your e-commerce website.
We can either handle the whole end-to-end fulfilment operation for you or provide any of the services as a package.
We have everything the book e-retailer and mail order retailer needs in a fulfilment operation.
This can be integrated with to your current website quickly, easily and with the same look and feel. It will comply with all the current legislation, giving your customers peace of mind, and allow you to concentrate on the core issues of your business.
We can ensure your legal requirements are tailored to your business and sales proposition. You will sleep better while we work for you, knowing your customers and your business are better protected.
Some people put getting paid above giving great customer service. We're cool with that. We can match the best services to your requirements and budget, saving you time, getting you paid and giving your customers great service.
Customers’ orders are taken accurately, efficiently and in line with current legislation reducing the chances of mistakes.
Knowing how a customer found you allows you to target more customers effectively. Recording source codes accurately strengthens the bond between you and your customer.
Web jargon alert! Search engine optimisation (SEO), link building, pay-per-click, Google Analytics for your website. We have access to the best experts in the business who will ensure you remain easy-to-find and never out-of-pocket.
Since they were toddlers, many of your customers enjoyed the packaging almost as much as the contents. Now it has to be environmentally responsible, it's even more cool. The skills and cost-effective solutions of our innovative packaging specialists ensure your goods are delivered safely and in line with your brand.
Our access controlled, secure and monitored warehouse facility is the right place to store your products. We conduct periodic stock counts on your behalf and work hard to maintain the highest standard for our clients' products.
Your customers receive the right goods in the best condition at the right time because our dedicated team handles their orders with the utmost care.
We enjoy close relationships with several mail, parcel and pallet carriers to ensure your products are carried cost-effectively and in line with your customers’ expectations.
You focus on developing your business, finding new customers and promising to fulfil their dreams. We help you keep that promise and much more. Our call-centre handles all enquiries relating to the order, despatch and delivery process.
Your customers will place orders through an exclusive non-geographic telephone number. All calls are answered professionally and efficiently in the name of your company. Another sales channel helps drive your profits and our staff will handle all your customer service issues. Actually, there won't be very many customer service issues, so we like doing this for you.
If you are are happy with your established e-commerce website, we're happy too. We can handle to data from your site and focus on the order, despatch and customer service process.
Our telemarketing team can support your own sales force, targeting your own prospects or working from data that we can help you to create.
To market to your customers we will capture their details sensitively and accurately when they place their order. Our CRM databases are built to suit your specific needs and will become a fantastic ongoing marketing resource for your business.
Our online report suite provides you with complete visibility of our operation. You can view sales by channel, monitor our despatches, replenish stock from the comfort of your office, whenever you want.
We have access to hand finishing and wrapping by machine. We use the most appropriate and cost effective delivery solution to ensure the process is on time and to budget.
We will professionally and efficiently manage the full process of bulk or ad hoc despatch, whether it is for one or 10,000 catalogues.
Our services are just as easily applied to any special offers and gifts that you may offer to your customers and can be introduced at very short notice. We can monitor the effectiveness of incentives and provide campaign comparisons.