Small businesses
You need a time-saving fulfilment operation with high customer service levels at the lowest possible unit cost.
At AASM we save small and medium sized businesses money and time, especially those who previously handled fulfilment themselves.
It’s tempting to think storing, picking, packing and delivery of stock in-house will be the more cost effective option. In fact, the deals and economies of scale we have with carriers such as Royal Mail and DHL will save you money and not having to store product saves valuable space.
More importantly, the time you have available to invest in the growth of your business is worth even more than the financial saving.
Most of the fulfilment cost is variable – you only pay for what’s actually sold, stored, picked, packed and dispatched – so outsourcing is virtually no risk to you. Hand your operation and products to us and we take care of everything, giving you complete visibility through the reporting systems we have in place.
Small business fulfilment is an important part of AASM’s operation. We have a sophisticated range of services and processes to deliver pretty much anything, anywhere, including e-retail, books and magazines, wholesaler bulk orders, eBay power sellers and premium or perishable products that require extra special care.
We’ve invested in customer databases and CRM systems, payment software which can link direct to e-retail websites, teams to handle MOTO (Mail Order Telephone Order) and many more services you can capitalise on now and as your business grows.
We can even act as a cost effective mailing house for your marketing campaigns, storage and distribution of POS, up-selling to customers who order and much more besides.
Whatever you need we can design the perfect fulfilment solution for your customers and you – one you can have complete trust in.
We will help you manage your marketing activity. Our specialists can create a marketing strategy, design you a campaign, produce the materials and despatch them to your prospects.
We can ensure your legal requirements are tailored to your business and sales proposition. You will sleep better while we work for you, knowing your customers and your business are better protected.
Some people put getting paid above giving great customer service. We're cool with that. We can match the best services to your requirements and budget, saving you time, getting you paid and giving your customers great service.
Web jargon alert! Search engine optimisation (SEO), link building, pay-per-click, Google Analytics for your website. We have access to the best experts in the business who will ensure you remain easy-to-find and never out-of-pocket.
Since they were toddlers, many of your customers enjoyed the packaging almost as much as the contents. Now it has to be environmentally responsible, it's even more cool. The skills and cost-effective solutions of our innovative packaging specialists ensure your goods are delivered safely and in line with your brand.
Our online report suite provides you with complete visibility of our operation. You can view sales by channel, monitor our despatches, replenish stock from the comfort of your office, whenever you want.
Our access controlled, secure and monitored warehouse facility is the right place to store your products. We conduct periodic stock counts on your behalf and work hard to maintain the highest standard for our clients' products.
Your customers receive the right goods in the best condition at the right time because our dedicated team handles their orders with the utmost care.
We enjoy close relationships with several mail, parcel and pallet carriers to ensure your products are carried cost-effectively and in line with your customers’ expectations.
You focus on developing your business, finding new customers and promising to fulfil their dreams. We help you keep that promise and much more. Our call-centre handles all enquiries relating to the order, despatch and delivery process.
Forget about returns. If there are any, our constant on-site presence ensures returns are dealt with swiftly. Most will be returned to stock but any damaged items can, with your consent, be disposed of with consideration to the environment.
To market to your customers we will capture their details sensitively and accurately when they place their order. Our CRM databases are built to suit your specific needs and will become a fantastic ongoing marketing resource for your business.
We will professionally and efficiently manage the full process of bulk or ad hoc despatch, whether it is for one or 10,000 catalogues.
Your customers will place orders through an exclusive non-geographic telephone number. All calls are answered professionally and efficiently in the name of your company. Another sales channel helps drive your profits and our staff will handle all your customer service issues. Actually, there won't be very many customer service issues, so we like doing this for you.
A PO box in your company’s name provides your customers with another way to order and pay for your goods. We will even pay the cheques into your bank for you.
Customers’ orders are taken accurately, efficiently and in line with current legislation reducing the chances of mistakes.
Knowing how a customer found you allows you to target more customers effectively. Recording source codes accurately strengthens the bond between you and your customer.
Card payments are processed securely and the funds go directly to you. All cheques received through the post will be paid directly into your nominated high street bank.
Our telemarketing team can support your own sales force, targeting your own prospects or working from data that we can help you to create.
This can be integrated with to your current website quickly, easily and with the same look and feel. It will comply with all the current legislation, giving your customers peace of mind, and allow you to concentrate on the core issues of your business.
