Wholesale

Wholesale

You can't afford for your products to be out of stock for a moment. You need to know that the high street, specialist, mail order or online retailers stocking and listing your products are getting the service they expect. Wholesale fulfilment from AASM gives you the advantage of the most sophisticated fulfilment supply chain solutions for ordering online or by phone, complete stock management and quick turnaround dispatch.

We have warehouse storage capacity for any scale and type of product range. Large items, complex, specialist premium and perishable items, requiring special care, are all looked after with ease – from single products to pallets or containers full of them.

We can handle small orders or bulk delivery for home and international markets. You benefit from our deals with postal companies, couriers and carriers. With margins always important, we can help ensure you get the very best deal.

The scalability of our operation means special promotions and seasonal uplifts will be handled as a matter of course.

We can also handle all your marketing fulfilment needs including POS, merchandising, direct marketing, catalogues and display.

Computerised data systems with direct links give you real-time reporting on stocks and orders so the whole supply chain is managed seamlessly and as cost effectively as possible.

Contact us for more details.

Services

Customer Relationship Management (CRM) database creation and management

To market to your customers we will capture their details sensitively and accurately when they place their order. Our CRM databases are built to suit your specific needs and will become a fantastic ongoing marketing resource for your business.

Making sure people find you

Web jargon alert! Search engine optimisation (SEO), link building, pay-per-click, Google Analytics for your website. We have access to the best experts in the business who will ensure you remain easy-to-find and never out-of-pocket.

Payment management

Card payments are processed securely and the funds go directly to you. All cheques received through the post will be paid directly into your nominated high street bank.

Cool packaging

Since they were toddlers, many of your customers enjoyed the packaging almost as much as the contents. Now it has to be environmentally responsible, it's even more cool. The skills and cost-effective solutions of our innovative packaging specialists ensure your goods are delivered safely and in line with your brand.

Online reports for sales, despatch and stock management

Our online report suite provides you with complete visibility of our operation. You can view sales by channel, monitor our despatches, replenish stock from the comfort of your office, whenever you want.

Storage and stock control

Our access controlled, secure and monitored warehouse facility is the right place to store your products. We conduct periodic stock counts on your behalf and work hard to maintain the highest standard for our clients' products.

Despatch

We enjoy close relationships with several mail, parcel and pallet carriers to ensure your products are carried cost-effectively and in line with your customers’ expectations.

Customer query handling

You focus on developing your business, finding new customers and promising to fulfil their dreams. We help you keep that promise and much more. Our call-centre handles all enquiries relating to the order, despatch and delivery process.

Outbound telemarketing

Our telemarketing team can support your own sales force, targeting your own prospects or working from data that we can help you to create.

Returns management

Forget about returns. If there are any, our constant on-site presence ensures returns are dealt with swiftly. Most will be returned to stock but any damaged items can, with your consent, be disposed of with consideration to the environment.

Marketing activity

We will help you manage your marketing activity. Our specialists can create a marketing strategy, design you a campaign, produce the materials and despatch them to your prospects.

Your e-commerce area

This can be integrated with to your current website quickly, easily and with the same look and feel. It will comply with all the current legislation, giving your customers peace of mind, and allow you to concentrate on the core issues of your business.

Catalogue despatch

We will professionally and efficiently manage the full process of bulk or ad hoc despatch, whether it is for one or 10,000 catalogues.

Point of sale (POS) display units and materials management

Let us store, package and despatch POS materials for you and your clients. Our online systems ensure you remain in complete control of stock and despatches. You benefit from our long-term relationships with trusted carriers, getting you a cost and service advantage.

Order and customer service hotline

Your customers will place orders through an exclusive non-geographic telephone number. All calls are answered professionally and efficiently in the name of your company. Another sales channel helps drive your profits and our staff will handle all your customer service issues. Actually, there won't be very many customer service issues, so we like doing this for you.

Receive and process payments through the post

A PO box in your company’s name provides your customers with another way to order and pay for your goods. We will even pay the cheques into your bank for you.

Creation of T & Cs, returns policies and other legal matters

We can ensure your legal requirements are tailored to your business and sales proposition. You will sleep better while we work for you, knowing your customers and your business are better protected.

Product picking and packing

Your customers receive the right goods in the best condition at the right time because our dedicated team handles their orders with the utmost care.

Payment Service Provider (PSP) selection and integration

Some people put getting paid above giving great customer service. We're cool with that. We can match the best services to your requirements and budget, saving you time, getting you paid and giving your customers great service.

Order processing

Customers’ orders are taken accurately, efficiently and in line with current legislation reducing the chances of mistakes.

Source code recording

Knowing how a customer found you allows you to target more customers effectively. Recording source codes accurately strengthens the bond between you and your customer.