
Services
The comprehensive range of services from AASM will deliver everything you need in a complete fulfilment operation. There are the obvious ones you might expect from a fulfilment house like dispatch and order processing. You'll also find others to make things even easier, including our ability to build you an e-commerce website, source the perfect packaging and storage and distribution for exhibition stands.
In designing the complete fulfilment solution for you we’ll integrate from the services below and any others that may be needed, creating precisely the right balance of service and cost.
Click around this website and browse, there’s a lot on herebecause we do a lot. Or just call me and I’ll be pleased to tell you just how we might help.
David Alliston, managing director
0845 521 2240
info@aasm.co.uk
The services we offer
Catalogue despatch
We will professionally and efficiently manage the full process of bulk or ad hoc despatch, whether it is for one or 10,000 catalogues.
Club membership management
We offer a suite of services for managing a club or membership organisation. Payments from new and renewing members, storage and distribution of gifts and incentives, printing and recording letters and cards are all part of the service.
Cool packaging
Since they were toddlers, many of your customers enjoyed the packaging almost as much as the contents. Now it has to be environmentally responsible, it's even more cool. The skills and cost-effective solutions of our innovative packaging specialists ensure your goods are delivered safely and in line with your brand.
Creation of leaflets, posters, catalogues, brochures, POS
We can take your design brief and create the materials to your specification and timescale. Whether it is a leaflet or a display unit for a retail outlet, we can manage the whole process.
Creation of T & Cs, returns policies and other legal matters
We can ensure your legal requirements are tailored to your business and sales proposition. You will sleep better while we work for you, knowing your customers and your business are better protected.
Customer query handling
You focus on developing your business, finding new customers and promising to fulfil their dreams. We help you keep that promise and much more. Our call-centre handles all enquiries relating to the order, despatch and delivery process.
Customer Relationship Management (CRM) database creation and management
To market to your customers we will capture their details sensitively and accurately when they place their order. Our CRM databases are built to suit your specific needs and will become a fantastic ongoing marketing resource for your business.
Data exports from your current e-commerce website
If you are are happy with your established e-commerce website, we're happy too. We can handle to data from your site and focus on the order, despatch and customer service process.
Despatch
We enjoy close relationships with several mail, parcel and pallet carriers to ensure your products are carried cost-effectively and in line with your customers’ expectations.
Direct mail
Maximise response, minimise waste. We create direct mail campaigns that customers welcome. Our sophisticated mail and direct marketing services protect your creative approach and brand. We can advise, manage and fulfil direct mail campaigns cost-effectively and accurately.
Exhibition material
Storing exhibition materials in a clean, risk-free environment and ensuring they arrive at the right place at the right time is a fundamental part of the service we offer our clients.
Incentive and premium management
Our services are just as easily applied to any special offers and gifts that you may offer to your customers and can be introduced at very short notice. We can monitor the effectiveness of incentives and provide campaign comparisons.
Issue Mailing
We have access to hand and polywrapping services which can cater for all requirements whether they be low or high volumes. We use the most appropriate and cost effective postage solution to ensure your mailings are done on time and to budget.
Loading point of sale (POS) with samples and materials
Your retailers will love this. By allowing us to load your POS units with samples or materials before they are despatched, the unit can be used as soon as it arrives in the outlet. Closer control of your stock is an added bonus.
Making sure people find you
Web jargon alert! Search engine optimisation (SEO), link building, pay-per-click, Google Analytics for your website. We have access to the best experts in the business who will ensure you remain easy-to-find and never out-of-pocket.
Marketing activity
We will help you manage your marketing activity. Our specialists can create a marketing strategy, design you a campaign, produce the materials and despatch them to your prospects.
Online reports for sales, despatch and stock management
Our online report suite provides you with complete visibility of our operation. You can view sales by channel, monitor our despatches, replenish stock from the comfort of your office, whenever you want.
Order and customer service hotline
Your customers will place orders through an exclusive non-geographic telephone number. All calls are answered professionally and efficiently in the name of your company. Another sales channel helps drive your profits and our staff will handle all your customer service issues. Actually, there won't be very many customer service issues, so we like doing this for you.
Order processing
Customers’ orders are taken accurately, efficiently and in line with current legislation reducing the chances of mistakes.
Outbound telemarketing
Our telemarketing team can support your own sales force, targeting your own prospects or working from data that we can help you to create.
Payment management
Card payments are processed securely and the funds go directly to you. All cheques received through the post will be paid directly into your nominated high street bank.
Payment Service Provider (PSP) selection and integration
Some people put getting paid above giving great customer service. We're cool with that. We can match the best services to your requirements and budget, saving you time, getting you paid and giving your customers great service.
Point of sale (POS) display units and materials management
Let us store, package and despatch POS materials for you and your clients. Our online systems ensure you remain in complete control of stock and despatches. You benefit from our long-term relationships with trusted carriers, getting you a cost and service advantage.
Product mailing
We have access to hand finishing and wrapping by machine. We use the most appropriate and cost effective delivery solution to ensure the process is on time and to budget.
Product picking and packing
Your customers receive the right goods in the best condition at the right time because our dedicated team handles their orders with the utmost care.
Receive and process payments through the post
A PO box in your company’s name provides your customers with another way to order and pay for your goods. We will even pay the cheques into your bank for you.
Renewals
When we manage your renewals you can be sure that your subscribers will stay with you for longer. Reminder messages and renewal incentives can be sent out by post, email or SMS and we can even help you with the marketing creative in those messages.
Returns management
Forget about returns. If there are any, our constant on-site presence ensures returns are dealt with swiftly. Most will be returned to stock but any damaged items can, with your consent, be disposed of with consideration to the environment.
Source code recording
Knowing how a customer found you allows you to target more customers effectively. Recording source codes accurately strengthens the bond between you and your customer.
Storage and stock control
Our access controlled, secure and monitored warehouse facility is the right place to store your products. We conduct periodic stock counts on your behalf and work hard to maintain the highest standard for our clients' products.
Subscription Management Database
Our purpose built and supported software gives complete management of every aspect of your titles. We can handle daily, weekly, monthly, quarterly publications that are B2B, B2C or controlled circulation and are paid for by cheque, credit card or direct debit. A comprehensive reporting suite allows detailed scrutiny of your titles and campaigns.
Your e-commerce area
This can be integrated with to your current website quickly, easily and with the same look and feel. It will comply with all the current legislation, giving your customers peace of mind, and allow you to concentrate on the core issues of your business.
Your marketing website
Our talented designers will design and create a website that will encourage your customers to choose you over your competitors.


